WITH THE BEST SHIPPING COMPANIES AROUND THE WORLD!
All the orders are shipped from Denmark via best and fastest shipping company to you address.
We are happy to work with a World Leader Shipping Company.
Our customers receive their orders in only few days.
DO YOU SHIP WORLDWIDE?
Yes, we ship worldwide.
PLEASE NOTE: Depending on their national rules, some Countries may require additional documents for food products. Please make a local research about custom rules of your country before making an order.
DO YOU SHIP EXPRESS?
All the orders that you purchase from isweets.online are subject to investigate the fastest and reasonable shipping company, all the shipping information including time table will appear in the checkout page during the payment process, and we have the right to alternate the shipping method without prior notice to offer best and speed service to our clients.
WHAT ARE THE SHIPPING FEES?
Shipping fee changes depending on your order’s weight and the distance of your country. We calculate your shipping fee automatically and inform you about the price at cart and checkout page after you enter your country details.
DO YOU PROVIDE TRACKING NUMBER?
Yes, each order is shipped we will inform you about your Tracking Number once your order is shipped.
You can track your order from the link given with email.
Also, we keep tracking our shipments and we will inform you with email about every step of your order until delivery if necessary.
CAN I CANCEL MY ORDER?
If you purchase your product before 14:00pm You can cancel your order within 30 minutes. If you purchase your order after 14:00 you can cancel your order within 2 hours. You can cancel your order by applying to order cancelation request, or you can reach us by our phone numbers. We are not able to cancel or change your order once it is shipped. If you would like to return your order please see our Return Policy.
CAN I CHANGE MY DELIVERY ADDRESS AFTER I ORDERED?
We are unable to cancel or change any part of your order including the delivery address or payment method once your order is shipped. But you can send us an email or reach us by other contact methods available in our website within 30minutes of your purchase. will handle it. Please Note: We cannot change shipping to another country.
SHIPPING CHARGES
Shipping charges will be added to your order and displayed in Checkout page after you enter country details. Shipping rates are not inclusive import fees that could be charged when the package reaches your destination country. Please check your country’s custom rules and tax rates before making your order. During ‘Free Shipping’ your order will be shipped without a shipping fee.
TAXES AND DUTIES
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package.
DAMAGED ITEMS
We do our best to deliver all items to you in perfect condition. We wrap them with soft and durable materials. But please check your order while receiving the package from cargo personnel. If there are any damaged items in your package, request to fill a form together with cargo personnel and inform us about the situation. We will inspect the delivery conditions and will refund you in case of damage during transportation.
